DFDS Logistics
DFDS Logistics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DFDS Logistics has a 3.1 star rating from 3 customer reviews and 67% would likely recommend, with consumers mostly neutral; this summary reflects DFDS Logistics reviews and overall sentiment.
Positive Feedback
Customers appreciate the diversity of products and the website, and agents who assist by phone, with recent comments noting service is good despite high prices.
Negative Feedback / Risk Areas
- Repeated DFDS Logistics customer complaints cite slow or no response from customer service and difficulty changing or confirming bookings.
- Issues include premium-rate phone charges, missing booking confirmations, and concerns around billing and refunds.
- Requests for card details for simple queries and lack of timely support were also raised.
Key Takeaways for Future Customers
- Expect reasonable online options but be prepared to contact support for complex booking changes and confirmations.
- Budget for higher price levels and check billing and refund policies before purchase.
- Phone help can resolve issues but may incur premium-rate charges; allow extra time for responses.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DFDS Logistics has a 3.1 star rating from 3 customer reviews and 67% would likely recommend, with consumers mostly neutral; this summary reflects DFDS Logistics reviews and overall sentiment.
Positive Feedback
Customers appreciate the diversity of products and the website, and agents who assist by phone, with recent comments noting service is good despite high prices.
Negative Feedback / Risk Areas
- Repeated DFDS Logistics customer complaints cite slow or no response from customer service and difficulty changing or confirming bookings.
- Issues include premium-rate phone charges, missing booking confirmations, and concerns around billing and refunds.
- Requests for card details for simple queries and lack of timely support were also raised.
Key Takeaways for Future Customers
- Expect reasonable online options but be prepared to contact support for complex booking changes and confirmations.
- Budget for higher price levels and check billing and refund policies before purchase.
- Phone help can resolve issues but may incur premium-rate charges; allow extra time for responses.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Documents
OK but it was a premium rate phone line which I object to
They were just fine, even though their phone number is charged at premium rate, which I strongly object to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Happy
I couldn't understand how to book my trip online.And the agent helped me on the phone.Very satisfied with the service I received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange my booking opsıt way
İ booked from dinkerk to dover and return from dover to dinkerk,
İ want to change it from dover uk to dinkerk France and return from dinkerk to dover please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelling
Hi
My car has broken down I cant take my ship so I want to change my booking for Thursday evening from Dover to Calais
I tried to speak with some one of dfds company but not body answered .
Please Chang my booking as soon as possible
My booking number is : 2902****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong way
Company fixed the issue and I have been provided with apology. I booked by mistake Calais - Dover instead UK Dover - Calais France .I was in UK to go true France .But the staff was very helpful and the lady that checked my booking she changed it for me with the next ferry .I believe she was a lady originally from Thailand .Very helpful and supportive because I panic knowing that I might have to pay again .Thank you one more time .
I booked instead Dover - Calais the other way Calais - Dover and is wrong 17918****.
Looking to travel from UK to France and not the other way .
Thank you
Please help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Customer service does not respond to requests for help
Company fixed the issue and I have been provided with apology.
I filled out a form a week ago, before our return trip. It's now been a week and we haven't heard anything yet, unfortunately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAt your request.
Connor altered my booking and handled it perfectly. It was awkward, however, finding a way to communicate with a human being whilst not in the UK.
User's recommendation: Service good, but prices too high.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried asking a simple question as an employee on how to get concessions on a ferry crossing and before I could have the answer I had to give my payment card details. Not very helpful at all
Your charged a £1, fully refundable but why do you want to log our card details for a simple question
Preferred solution: A straight answer to a simple question
Mainz, Rheinland-Pfalz
I paid I didn't get the booking number bei direct ferry
I booked over direct ferry app and I paid also that talking money from my account still Im not receiving confirmation booking number and please do something because I must be tomorrow in Germany
Travel Expert Talks
How to Travel Safely During the Pandemic
Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
Companies Similar to DFDS Logistics
Freightlink
P and O Ferries
Stena Line
“Trying to change a euro code to sterling code/ voucher Code not sent to my phone to complete message to...“
Direct Ferries
“First I paid, it didn't come true. Then I paid again, now I paid double. Could you please send my money...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.